Sprint Needs New Customer Service People!!!!

I have been a Sprint PCS customer for over 8 years with no issues from them at all. Well that changed this week. Today they sent me the wrong phone to replace my broken one. The associates at the local Sprint store had gave me a loner phone until I recieved my new Samsung phone. Unfortunately the ticket had not been processed yet so when they did the claim the LG phone was listed as my phone even though it was a loner from the store. When I called Sprint no one could seem to help me. I kept getting transfered to someone else. I have a Samsung Moment they sent me a LG phone. They kept telling me that since I bought the phone (LG) from the store I had to go back there. I kept telling them that I did not buy that phone it was a loner. So I went back to the Sprint store and one of the associates called after about 30 minutes everything was straightened out. Somewhat. I had to take the wrong phone that they sent me across town to the UPS store to return it to sender. But UPS won't return anything to sender that is open. I now have to pay to ship back a phone I should not have received in the first place. So now I am out a phone for a week because of there new policy that does not allow them to do exchanges at the store level. Looks like I will be looking for a new carrier.